Terms of Service

Agreement to Terms

By accessing or using the services of PoolCove Delano Pool Services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

We reserve the right to change these terms at any time. Your continued use of our services after changes are posted means you accept the new terms.

Services Provided

PoolCove Delano Pool Services provides professional pool cleaning, maintenance, and repair services to residential customers in Delano, CA and surrounding areas. Our services include but are not limited to:

• Weekly pool cleaning and maintenance
• One-time and deep pool cleaning
• Green pool treatment and algae removal
• Pool filter cleaning and replacement
• Pool equipment repairs
• Pool tile cleaning and calcium removal
• Pool opening and closing services
• Pool inspection services

Scheduling and Access

When you schedule services with us, you agree to provide access to your pool and property during the scheduled service time. If we cannot access your pool due to locked gates, aggressive pets, or other obstacles, we may need to reschedule and you may be charged a trip fee.

You are responsible for ensuring that your pool area is safe for our technicians to work. Please inform us of any hazards or special conditions before your scheduled service.

Payment Terms

Payment is due at the time of service unless you have established a billing account with us. We accept cash, checks, and major credit cards. For weekly service customers, we offer automatic billing options.

If payment is not received within 30 days of the invoice date, we reserve the right to suspend services until payment is made. Late payments may be subject to a late fee of 1.5% per month or the maximum allowed by law.

All quotes and estimates are valid for 30 days. Prices are subject to change based on market conditions and the scope of work required.

Cancellation and Rescheduling

If you need to cancel or reschedule a service appointment, please give us at least 24 hours notice. Cancellations made with less than 24 hours notice may be subject to a cancellation fee.

For weekly service customers, if you need to pause service for vacation or other reasons, please let us know at least one week in advance.

Liability and Insurance

PoolCove Delano Pool Services carries general liability insurance and workers compensation insurance. However, we are not responsible for pre-existing damage to your pool or equipment that was not caused by our services.

While we take great care in providing quality service, we cannot guarantee specific results for every situation. For example, some stains or damage may be permanent and cannot be fully removed or repaired.

You agree to hold us harmless from any claims, damages, or expenses arising from your use of our services, except where such claims result from our gross negligence or willful misconduct.

Chemical Usage and Safety

Our technicians use professional-grade pool chemicals to maintain your pool. While we follow industry best practices, you are responsible for following any safety instructions we provide, such as waiting periods before swimming after chemical treatment.

If you choose to use your own chemicals between our service visits, please inform us so we can adjust our treatment accordingly.

Warranty and Repairs

For repair services, we provide a 30-day warranty on parts and labor, unless otherwise specified. This warranty covers defects in workmanship but does not cover damage caused by misuse, neglect, or normal wear and tear.

If you experience any issues with a repair we performed, please contact us within the warranty period and we will make it right at no additional charge.

Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of PoolCove Delano Pool Services and is protected by copyright and trademark laws. You may not use our content without our written permission.

Dispute Resolution

If you have any concerns or disputes about our services, please contact us first so we can work together to resolve the issue. Most problems can be solved through open communication.

If we cannot resolve a dispute informally, you agree that any legal action must be brought in the courts of Kern County, California, and will be governed by California law.

Contact Information

If you have any questions about these Terms of Service, please contact us at: