Privacy Policy

Our Commitment to Your Privacy

At PoolCove Delano Pool Services, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

We will never sell your personal information to third parties. We only collect information that helps us provide better service to you.

Information We Collect

Information You Provide to Us

When you request a quote or schedule services with us, we collect information such as:

• Your name and contact information (phone number, email address, mailing address)
• Property address where services will be performed
• Pool type, size, and condition information
• Payment information (credit card details, billing address)
• Service preferences and scheduling information
• Any special instructions or requests you provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Your IP address and browser type
• Pages you visit on our website
• Time and date of your visit
• Referring website, if applicable

How We Use Your Information

We use the information we collect to:

• Provide and schedule pool cleaning and maintenance services
• Process payments and send invoices
• Communicate with you about your service appointments
• Send service reminders and maintenance tips
• Respond to your questions and requests
• Improve our services and customer experience
• Send promotional offers and updates (only if you opt in)
• Comply with legal obligations

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes:

• Using secure, encrypted connections for payment processing
• Limiting access to personal information to authorized employees only
• Training our staff on privacy and security best practices
• Regularly reviewing and updating our security measures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business (such as payment processors), under strict confidentiality agreements
• When required by law or to respond to legal process
• To protect the rights, property, or safety of our business, our customers, or others
• In connection with a business sale, merger, or acquisition (in which case the buyer would be bound by this privacy policy)

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Marketing Communications

If you have opted in to receive marketing emails from us, we may send you information about special offers, tips, and company news. You can unsubscribe from these emails at any time by clicking the unsubscribe link at the bottom of any marketing email.

Even if you opt out of marketing communications, we will still send you important service-related messages, such as appointment confirmations and billing statements.

Your Privacy Rights

You have certain rights regarding your personal information:

• You can request to see what personal information we have about you
• You can ask us to correct any inaccurate information
• You can request that we delete your personal information (subject to certain legal limitations)
• You can opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided at the end of this policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information.

We do not sell personal information. For more information about your California privacy rights or to submit a request, please contact us.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: